Location

All appointments take place at:

Inscribed Cosmetics, 28 High Street, 1st and 2nd Floor, Tettenhall, Wolverhampton, WV6 8QT.

Please note the clinic is accessible by stairs only.

Appointments

Appointments will be confirmed via email with full booking details. Clients are requested to attend the clinic at their scheduled appointment time only.

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Booking fee

Inscribed Cosmetics operates a strict non-refundable and non-transferable booking fee policy.

A booking fee is required for all appointments and will be deducted from the cost of treatment on the day.

Treatments under £50: full treatment amount as booking fee

Treatments over £50: £50 booking fee

Booking fees:

Non-refundable under any circumstances

Non-transferable to another person or service

Must be paid to secure an appointment

Treatment packages must be paid in full at the time of booking, unless an agreed payment plan has been set up and confirmed at the time of purchase. Packages cannot be downgraded, split into single sessions, refunded, or transferred to other services. By purchasing a package, you agree to the specified number of sessions for that treatment.

Appointments will not be confirmed without payment of the booking fee. If the booking fee is not received within 1 hour of the appointment being offered, the appointment may be released to another client. Booking fees are payable by card payment only.

Payment

All treatments must be paid in full prior to treatment commencing, unless otherwise agreed. Payments are accepted via card payment, BACS, or cash, unless stated otherwise.

Refund Policy

All payments made to Inscribed Cosmetics, including booking fees, treatment payments, and package purchases, are non-refundable.

Refunds will not be provided for:

Client-initiated cancellations or no-shows

Failure to attend appointments on time

Change of mind after booking or treatment purchase

Partially used or unused treatment packages

Failure to provide photo ID for treatment to commence

You are deemed unsuitable for treatment

This does not affect your statutory rights.

Card on File

By providing your card details at the time of booking, you agree that your card may be stored securely by our third-party booking system in accordance with PCI DSS standards. Your card may be charged for:

Booking fees

Late cancellations, no-shows or missed appointments due to lateness

Any outstanding balances for treatments or packages

Personal data

Inscribed Cosmetics collects and stores personal data, including contact details, medical information, and treatment history, for the purposes of providing safe and effective treatments.

Personal data is held securely and in accordance with UK GDPR. Only authorised staff have access to your information.

Your data will not be shared with third parties except as required to provide treatments, comply with the law, or protect your safety.

Cancellation & Rescheduling

A minimum of 48 hours’ notice before the appointment start time is required to reschedule any appointment.

Appointments may only be rescheduled once with at least 48 hours’ notice. New appointment must be selected within the next 8 weeks.

Further changes will require a new booking fee.

If you cancel your appointment with at least 48 hours’ notice, the booking fee will be forfeited.

Rescheduling/Cancellations within 48 hours of the appointment, or failure to attend without notice (no-show), will result in:

Loss of the booking fee

100% charge of unpaid treatment cost

Loss of session if the appointment is part of a treatment package

To rebook a new appointment following a late cancellation or no-show:

A new booking fee will be required to secure the appointment

Any missed package session is forfeited

By providing your card details at the time of booking, you agree that any unpaid treatment cost due to late cancellation or failure to attend, will be charged to your card on file. Full payment of any outstanding balance must be made before a new appointment can be booked.

Clients who fail to attend two appointments without notice, or cancel within 48 hours’ twice, will no longer be able to book future appointments with Inscribed Cosmetics.

Package appointments

If you purchase a package for multiple sessions, payment must be made upfront or via an agreed payment plan at the time of booking. Package appointments are subject to the same terms and conditions as single treatments.

Once your full balance is paid, no further booking fee will be taken to book subsequent sessions.

You must provide at least 48 hours’ notice before appointment start time to reschedule a package session.

Failure to provide 48 hours’ notice, or not attending a session, will result in loss of that session.

If you wish to retain the session, the full value of that session from the package must be paid before it can be rebooked.

Clients who fail to attend two sessions without notice, or cancellation within 48 hours of appointment start time will no longer be able to book with Inscribed Cosmetics, and any remaining sessions will be forfeited.

Packages are non-refundable and cannot be transferred to other services or areas of treatment.

Package Expiry

All laser hair removal and laser tattoo removal packages must be used within 18 months of the first session.

Carbon laser peel packages must be used within 6 months of first session.

Sessions not used within this timeframe will be forfeited.

Expiry dates ensure treatments are completed safely and effectively.

Extensions may be granted only in cases of pregnancy, breastfeeding, or medical conditions (see below).

Packages & medical conditions

If you become pregnant or start breastfeeding during a course of treatments, your package will be placed on hold immediately.

If a medical condition prevents treatment, your package may also be placed on hold at clinic discretion. Confirmation from your GP or specialist may be requested.

Package expiry may be extended by up to 12 months to allow safe resumption.

Any unused sessions remain valid only within this extended timeframe.

No refunds will be provided for unused sessions due to pregnancy, breastfeeding, or medical conditions.

Promotional Offers

If an appointment booked under a promotional offer is cancelled or rescheduled without 48 hours’ notice before the appointment start time, the promotional discount will no longer apply.

Where rescheduling occurs with appropriate notice, the original promotional terms apply and the appointment must be taken before the offer expiry date. If this is not possible due to clinic availability, the offer will no longer be valid.

Failure to provide at least 48 hours’ notice before appointment start time to reschedule a complimentary top-up appointment will result in applicable top-up charges when rebooking.

Clinic Cancellations

Inscribed Cosmetics reserves the right to cancel or reschedule appointments due to emergencies, unforeseen circumstances, or acts beyond our control, including but not limited to:

Severe weather or natural disasters

Power outages or technical failures

Public health restrictions or government-mandated closures

Staff illness or emergencies

In such cases, booking fees will be transferred to a new appointment.

Inscribed Cosmetics is not liable for any consequential losses incurred due to clinic cancellations.

Punctuality

Please notify the clinic as soon as possible if you are going to be late for your appointment. Arriving more than 10 minutes late will result in automatic cancellation of the appointment. In such cases:

100% charge of unpaid treatment cost is applied, in line with our late cancellation and no-show policy. This will be charged to the card on file.

This amount must be paid in full before a new appointment can be booked, and a new booking fee will be required to secure the rebooked appointment.

Sickness

Please do not attend your appointment if you are unwell, as many treatments are contraindicated. If unsure, contact the clinic prior to your appointment.

Consultations, Medical Information and Consent forms

Clients are required to complete a medical questionnaire and consent form prior to treatment and disclose all relevant medical information. Failure to disclose information may result in treatment refusal, and Inscribed Cosmetics will not be held liable for undisclosed conditions. You must report any changes at future appointments.

Aftercare

By signing your consent form and agreeing to these Terms & Conditions, you agree to follow all aftercare instructions provided. Aftercare guidance will be explained at your appointment and emailed following treatment.

Tattoo appointments

For custom fine line tattoo appointments, all reference images and ideas must be submitted at least 7 days prior to the appointment. Failure to do so will result in cancellation and loss of booking fee.

Final designs must be approved 48 hours before the appointment, or the appointment may be cancelled resulting in loss of booking fee.

Refusal of treatment

Inscribed Cosmetics reserves the right to refuse treatment where clients:

Fail to disclose medical conditions or changes

Fail to follow pre-treatment instructions/after treatment guidelines

Pose a safety risk and/or display abusive or threatening behaviour

Have outstanding payments

Frequently cancel or fail to attend appointments

Failure to provide photo ID for age restricted treatments

Cancellation charges will apply where treatment is refused for these reasons.

Under 18s, plus ones and animals

All treatments are strictly for clients aged 18 and over, unless otherwise stated. Photo ID will be required. Children and animals are not permitted in the clinic. Clients are encouraged to attend appointments alone.

Personal belongings

Inscribed Cosmetics accepts no responsibility for loss or damage to personal belongings.

Gift vouchers

Gift vouchers are non-refundable, non-exchangeable for cash, and valid for 6 months from the date of purchase. Vouchers cannot be used in conjunction with promotional offers.

How to contact us:

For any questions regarding these Terms & Conditions, please contact: [email protected]